1. Information we collect
We collect information you give us directly, such as your name, email address, phone number, and shipping address when you place an order or contact us. We also collect information automatically when you use the site, such as your IP address, browser type, device information, pages viewed, and referring URL. We do not collect or store card numbers on this site, because we do not process card payments here.
2. How we use your information
We use your information to process and fulfil orders, send order confirmations and payment instructions, respond to enquiries, provide customer support, prevent fraud, comply with legal obligations, and — where you have opted in — send occasional updates about new releases and offers. We also use aggregated, non-identifying information to understand how the site is used so we can improve it.
3. Legal bases
Where required, we rely on the following legal bases: performance of a contract (to fulfil your order), legitimate interests (to operate and improve our business and prevent fraud), consent (for marketing communications), and legal obligation (for record keeping and tax).
4. Sharing your information
We share information only as needed to run the business. This includes shipping carriers (to deliver your order), email and hosting providers (to operate the site and send messages), payment providers (to collect payment for orders arranged by email), and analytics providers. We do not sell your personal information.
6. Data retention
We keep order records for as long as needed to fulfil orders and meet legal, accounting, and tax requirements. Marketing contact details are kept until you unsubscribe. Enquiry records are kept for a reasonable period so we can help you if you return with a related question.
7. Security
We take reasonable technical and organisational measures to protect your information, including encrypted connections, access controls, and limiting who can see order data. No method of transmission or storage is perfectly secure, but we work to keep your information safe and to respond quickly if an issue arises.
8. International transfers
We may process your information in countries other than your own, including the United States and the location of our service providers. Where we transfer personal information across borders, we take steps to ensure it receives an appropriate level of protection.
9. Your rights
Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, to object to certain processing, to receive your data in a portable format, and to withdraw consent. To exercise any of these rights, contact us using the details below. You also have the right to complain to your local data protection authority.
10. Children
This site is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
11. Changes to this policy
We may update this policy from time to time. The current version is always published on this page, with the date it was last updated shown above.
12. Contact
If you have questions about this document, email support@pokestoredirect.com or call (213) 300-5923.