Track an order
Enter the order reference from your confirmation email along with the email address you used at checkout. We will show you the items, the total, and the current status of your parcel.
What the statuses mean
- Awaiting confirmation
- We have your order but payment has not been confirmed yet.
- Confirmed
- Payment is confirmed and your order is queued for packing.
- Being packed
- Your product is being picked, inspected, and packed.
- Shipped
- It has left us with a carrier and a tracking number.
- Delivered
- The carrier has recorded delivery at the address.
Order reference missing?
Search the email address you used at checkout in your inbox for “PokéStore Direct”. If it is not there, it may have landed in spam.
Tracking not updating?
Carrier scans can lag by 24–48 hours, especially in transit hubs. If there is no movement after three days, contact us.
Wrong address?
Contact us before the parcel is dispatched. Once it is with the carrier we can only raise an enquiry, not redirect it.
Human support
Still stuck?
Call (213) 300-5923 during Monday to Friday, 9am – 6pm (PT), or send us the order reference and we will pick it up from there.